GENERAL TERMS OF USE (TOS)

Last update: December 16, 2025

PREAMBLE These General Terms of Use and Sale (hereinafter "TOS") define the terms under which the Platform provides Users with a digital intermediation service allowing connection, via video conferencing, between users requesting services ("Clients") and provider users ("Experts"), within the framework of sessions billed per minute via a credit system. The Platform acts exclusively as a technical and contractual intermediary and is not a party to the service contracts concluded between Clients and Experts. Use of the Platform implies full acceptance of these TOS.

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ARTICLE 1 – DEFINITIONS

• "Client": Any User who requests or participates in a Session.
• "Account": Personal space created by a User.
• "Credits": Internal unit of value prepaid by Clients to pay for Sessions.
• "Expert": Any User offering services via the Platform.
• "Dispute": Any challenge regarding a Session, its quality, or billing.
• "Platform": The website and infrastructure operated by Alvize.
• "Session": Video conference interaction billed per minute.
• "Rolling Buffer": The security recording mechanism (see Art 23).

ARTICLE 2 – ACCEPTANCE AND CONTRACTUAL FORCE

2.1. These TOS constitute a binding agreement. You accept them by creating an Account or using the Services. 2.2. You warrant that you have the legal capacity to enter into this agreement. 2.3. In case of contradiction with other documents, these TOS prevail.

ARTICLE 3 – DESCRIPTION OF SERVICES

3.1. The Platform provides a technical environment for matchmaking and video conferencing. 3.2. Sessions are billed per minute based on the rate defined by the Expert. 3.3. Escrow: To secure transactions, funds are blocked for a security period (minimum 48 hours) before release.

ARTICLE 4 – EXCLUSIVE ROLE OF INTERMEDIARY

4.1. The Platform is a pure technical intermediary. It does not provide the advice itself. 4.2. The Service Contract is formed directly between the Client and the Expert. 4.3. The Expert is bound by an obligation of means (not result).

ARTICLE 5 – ACCESS AND REGISTRATION

5.1. Access requires an Account. Information provided must be accurate. 5.2. One Account per User is allowed. 5.3. You are responsible for the confidentiality of your credentials. 5.4. Identity verification (KYC) may be required for Experts.

ARTICLE 6 – PROFILES AND CONTENT

6.1. Users are responsible for the content they publish (profiles, descriptions). 6.2. Prohibited content: Illegal, defamatory, hateful content, or content promoting circumvention. 6.3. By publishing content, you grant the Platform a license to host and display it for the purpose of the Service.

ARTICLE 7 – CREDITS AND PAYMENTS

7.1. Credits are not electronic money but a right of access. 7.2. Credits are purchased via the Platform's payment provider (Stripe). 7.3. Credits are non-refundable once used, except in the context of a Dispute resolution. 7.4. Credits cannot be resold or transferred.

ARTICLE 8 – SESSIONS

8.1. A Session starts when both parties join. 8.2. Billing is calculated based on the effective duration measured by the Platform. 8.3. Users must behave professionally and respectfully. Recording sessions without consent (outside of the Platform's security mechanism) is prohibited.

ARTICLE 9 – SERVICE CONTRACT (CLIENT-EXPERT)

9.1. A direct contract is formed between Client and Expert for the Session. 9.2. The Client must not request illegal acts. The Expert must not accept non-compliant requests. 9.3. The Platform is not liable for the performance of this contract.

ARTICLE 10 – FEES AND COMMISSIONS

10.1. The Platform charges fees (commissions) on transactions to fund the service, security, and support. 10.2. Fees are displayed before purchase or payout. 10.3. Users are responsible for their own tax obligations.

ARTICLE 11 – ESCROW AND SECURITY PERIOD

11.1. Funds corresponding to a Session are blocked for a minimum of 48 hours. 11.2. During this period, the Client cannot withdraw, and the Expert cannot cash out. 11.3. If a Dispute is opened, funds remain blocked until resolution. 11.4. Funds are released to the Expert Balance only in the absence of a Dispute and after fraud checks.

ARTICLE 12 – DISPUTES AND ARBITRATION

12.1. A Dispute must be opened within the timeframe indicated on the Platform. 12.2. The Platform acts as an internal arbitrator to decide on the allocation of blocked funds. 12.3. Decisions are based on technical logs, messages, and the Security Recording (if available). 12.4. Possible outcomes: Refund to Client, Payment to Expert, or partial split.

ARTICLE 13 – NON-CIRCUMVENTION

13.1. Circumvention compromises the safety and economy of the Service. 13.2. It is strictly forbidden to:

• Exchange direct contact details (phone, email, social media) to move off-platform.
• Propose or accept payment outside the Platform (PayPal, Cash, Crypto). 13.3. Sanctions: Immediate account suspension, termination, and forfeiture of funds. 13.4. Penalty Clause: A contractual penalty may be applied for proven circumvention.

ARTICLE 14 – REVIEWS AND RATINGS

14.1. Reviews must be honest and based on a real experience. 14.2. The Platform may moderate fake, abusive, or defamatory reviews.

ARTICLE 15 – CLIENT OBLIGATIONS

15.1. Use the Service in good faith. 15.2. Do not harass or threaten Experts. 15.3. Do not use the service for illegal purposes or data scraping.

ARTICLE 16 – EXPERT OBLIGATIONS

16.1. Experts act independently and are not employees of the Platform. 16.2. Experts must provide services with due care and competence. 16.3. Experts must verify their right to provide specific advice (e.g., regulated professions).

ARTICLE 17 – VIDEO SESSION RULES

17.1. Screen sharing may expose private data; Users must be cautious. 17.2. File exchanges must be free of malware. 17.3. No sharing of passwords or sensitive credentials.

ARTICLE 18 – REFUND POLICY

18.1. Refunds are not automatic. They are processed via the Dispute mechanism. 18.2. No refund is guaranteed outside of a proven breach by the Expert.

ARTICLE 19 – CONSUMERS

19.1. Consumer Clients benefit from applicable consumer protection laws. 19.2. Right of withdrawal: 14 days for Credit purchases, unless the service has fully started with agreement.

ARTICLE 20 – PROHIBITED CONTENT

Fraud, hate speech, sexual content, violence, and illegal activities are strictly prohibited and will be reported to authorities.

ARTICLE 21 – SANCTIONS

The Platform may warn, suspend, or terminate accounts in case of violation of these TOS, without compensation.

ARTICLE 22 – INTELLECTUAL PROPERTY

22.1. The Platform and its code are the property of the Company. 22.2. Users grant a license for the content they post for the operation of the Service.

ARTICLE 23 – PERSONAL DATA & SECURITY RECORDING

23.1. Data is processed per the Privacy Policy. 23.13. Security Recording (Rolling Buffer). To ensure safety and facilitate Dispute resolution, the Platform uses a "Rolling Buffer" mechanism.

• Scope: Only the last 15 minutes of the audio/video session are temporarily retained in RAM/Storage.
• Operation: Data is continuously overwritten. If no report is made, the data is permanently deleted at the end of the session.
• Retention: If a Dispute/Report is triggered, the 15-minute buffer is frozen and stored as evidence for the duration of the investigation.
• Consent: By using the Service, you explicitly consent to this security measure.

ARTICLE 24 – DATA RETENTION

Data is kept as long as necessary for the Service, legal obligations, and evidence purposes. Account deletion is subject to a 14-day safety grace period before permanent purge.

ARTICLE 25 – SECURITY

The Platform implements anti-fraud measures. Users agree to cooperate with verification requests.

ARTICLE 26 – LIABILITY LIMITATION

26.1. The Platform is not liable for the quality of Expert advice. 26.2. The Platform is provided "as is". 26.3. To the extent permitted by law, liability is limited to the amount of the transaction in dispute.

ARTICLE 27 – INDEMNIFICATION

You agree to indemnify the Platform against any claims arising from your violation of these TOS, or the law.

ARTICLE 28 – FORCE MAJEURE

Neither party is liable for failure due to unforeseen events beyond control (internet outage, war, disaster).

ARTICLE 29 – MODIFICATION

The Platform may modify these TOS. Continued use constitutes acceptance.

ARTICLE 30 – APPLICABLE LAW AND JURISDICTION

30.1. These TOS are governed by French Law. 30.2. In case of dispute, consumers may use mediation. Otherwise, courts of the Platform's HQ have jurisdiction.

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ANNEXES

• Annex 1: Dispute Procedure
• Annex 2: Fee Schedule
• Annex 3: Anti-Circumvention Policy
• Annex 4: GDPR Notice