GENERAL TERMS OF USE AND SALE OF THE ALVIZE PLATFORM

Last updated: March 26, 2026

PREAMBLE

This contract is entered into between the company operating the Alvize platform (hereinafter "the Operator") and any natural or legal person accessing the platform (hereinafter "the User"). Alvize operates a technological infrastructure connecting clients (hereinafter "Clients") with independent experts (hereinafter "Experts"). The Operator acts as a Transparent Agent: it facilitates the conclusion of service contracts between Users without ever being a party to such contracts. Acceptance of these Terms is made by clicking a validation button during registration, constituting an electronic signature within the meaning of Article 1367 of the French Civil Code.

TITLE I: DEFINITIONS AND ACCESS TO THE SERVICE

ARTICLE 1 – DEFINITIONS

• Commission: The Operator's remuneration for the matchmaking service and technical maintenance.
• Expert: An independent professional acting under a verified legal status.
• Session: A video conference interaction between a Client and an Expert via the Alvize interface.
• SLA (Service Level Agreement): Service level commitment defining the technical availability of the platform (set at 99% excluding scheduled maintenance and third-party provider outages such as Daily.co, Stripe, etc.).
• Transparent Intermediary: The Operator's tax status, collecting VAT only on its own commission.
• Billing Mandate: Authority given by the Expert to the Operator to issue invoices on their behalf and for their account.

ARTICLE 2 – ELIGIBILITY AND STATUS

2.1. Use of the services is restricted to persons of legal age and capacity.

2.2. Experts warrant that they hold a registered legal structure (SIRET/VAT).

2.3. The Operator reserves the right to request any document proving identity and tax status (KYC/KYB Process).

ARTICLE 3 – ACCOUNT UNIQUENESS

A User may only create one account. Any identity fraud or creation of multiple accounts to circumvent a suspension results in the permanent banning of the User.

ARTICLE 4 – CREDENTIAL SECURITY

The User is responsible for the confidentiality of their access credentials. The Operator requires the use of multi-factor authentication (MFA) for Expert accounts to secure financial flows.

ARTICLE 5 – MODIFICATION OF TERMS

The Operator may modify these Terms at any time. Users will be informed by email at least 15 days before entry into force. Continued use of the service after this period constitutes acceptance.

TITLE II: CONTRACTUAL RELATIONSHIP AND INDEPENDENCE

ARTICLE 6 – ABSENCE OF SUBORDINATION

The Expert performs their services in complete independence. The Operator exercises no power of direction, schedule control, or disciplinary sanction. The Expert is free to accept or refuse any Session without justification.

ARTICLE 7 – PRICING FREEDOM

The Expert freely sets their rates per minute or per Session. The Operator may suggest price ranges but does not impose any fixed pricing.

ARTICLE 8 – RIGHT OF SUBCONTRACTING AND SUBSTITUTION

The Expert has the right to be replaced by a collaborator with equivalent qualifications, under their sole responsibility, after informing the Client. This clause is essential to the qualification of independent work.

ARTICLE 9 – NON-EXCLUSIVITY

This contract does not impose any exclusivity. The Expert is free to offer services on any other platform or to their own direct clients.

TITLE III: FINANCIAL TERMS AND TAXATION

ARTICLE 10 – PAYMENT MODALITIES

The Client pays for each Session directly through the platform. The payment is pre-authorized before the Session begins, then captured at its conclusion pro rata to the actual duration.

ARTICLE 11 – TRANSPARENT BILLING MANDATE

The Expert gives express mandate to the Operator to issue, on their behalf and for their account, invoices intended for Clients. Invoices clearly indicate the Expert as the service provider and the Operator as a mere technical agent.

ARTICLE 12 – VAT AND REVERSE CHARGE

The Expert is solely responsible for remitting collected VAT. For cross-border B2B Sessions, the reverse charge mechanism applies pursuant to Directive 2006/112/EC.

ARTICLE 13 – OPERATOR COMMISSION

The Operator deducts a commission on each transaction. This commission is subject to French VAT at the rate of 20%.

ARTICLE 14 – ESCROW AND PSP

Funds are held in an escrow account managed by a licensed payment service provider (PSP). The Operator never has possession of funds intended for Experts.

ARTICLE 15 – PAYOUT TIMELINE

Funds are released to the Expert's bank account after a security period (48 hours to 14 days depending on the profile) intended to prevent banking fraud.

TITLE IV: REGULATORY OBLIGATIONS (DSA / DAC7)

ARTICLE 16 – DAC7 TAX REPORTING

Pursuant to Directive (EU) 2021/514, the Operator annually collects the revenue and tax data (TIN) of Experts completing more than 30 transactions or €2,000 in revenue.

ARTICLE 17 – CONTENT REPORTING (DSA)

Any User may report illegal content via the dedicated interface. The Operator undertakes to process reports promptly and to provide a statement of reasons for any removal decision.

ARTICLE 18 – DSA RIGHT OF APPEAL

A User whose content has been removed has a free internal right of appeal for 6 months to contest the moderation decision.

ARTICLE 19 – ANTI-HARASSMENT

Any abusive, discriminatory, or harassing behavior during a Session results in immediate account termination without notice.

TITLE V: DATA PROTECTION AND MONITORING

ARTICLE 20 – GDPR AND PURPOSES

Data is processed for account management and payment security. Users have the right of access, rectification, and deletion (support@alvizeapp.com).

ARTICLE 21 – DATA TRANSFERS OUTSIDE THE EU

Certain data may be transferred to third countries (e.g., Cloud hosting). These transfers are governed by the Data Privacy Framework (for the USA) or by Standard Contractual Clauses of the European Commission ensuring an adequate level of protection.

ARTICLE 22 – SECURITY RECORDING (ROLLING BUFFER)

To serve as evidence in case of dispute or aggression, the last 15 minutes of each Session are technically buffered. In the absence of a report within 96 hours (4 days), this data is permanently and irreversibly destroyed.

ARTICLE 23 – ABSENCE OF MANAGERIAL SURVEILLANCE

The Operator shall not use connection data or recordings to evaluate Expert productivity or exercise control over their working methods.

TITLE VI: LIABILITY AND FORCE MAJEURE

ARTICLE 24 – LIMITATION OF LIABILITY

The Operator's liability is limited to direct damages related to the technical operation of the platform. In B2B relationships, the compensation cap is set at the amount of commissions received over the last 6 months.

ARTICLE 25 – FORCE MAJEURE

No party shall be held liable for failure to perform its obligations in the event of force majeure within the meaning of Article 1218 of the French Civil Code. The following are expressly considered as force majeure events, without this list being exhaustive:

• Mass cyberattacks rendering the infrastructure unusable.
• Total and prolonged unavailability of the payment service provider (PSP) or any third-party technical provider (e.g., Daily.co, Stripe).
• Widespread failures of national telecommunications networks.
• Unforeseeable administrative or judicial decisions restricting digital activity.

TITLE VII: CONTRACT LIFE AND EVOLUTION

ARTICLE 26 – CONTRACT ASSIGNMENT

The Operator reserves the right to assign, transfer, or delegate all or part of its rights and obligations under this contract to a third party (notably in the event of merger, acquisition, or asset sale). The User will be notified. The User may not assign their account to a third party without written consent.

ARTICLE 27 – GOVERNING LANGUAGE

These Terms are drafted in French. In the event of translation into one or more foreign languages, only the French version shall prevail between the parties and before the courts in the event of a dispute.

ARTICLE 28 – SEVERABILITY

If any clause is declared void by a court, the remaining clauses shall retain their full effect. The void clause shall be replaced by a valid provision that most closely reflects the original intent.

TITLE VIII: DISPUTES AND DEBT RECOVERY

ARTICLE 29 – AMICABLE RESOLUTION AND MEDIATION

In the event of a dispute, an amicable conciliation attempt is mandatory. Consumer Clients may contact the consumer mediator free of charge (Annex 5).

ARTICLE 30 – ACCELERATED DEBT RECOVERY (2026 DECREE)

In the event of persistent non-payment by the Client, the Expert mandates the Operator to initiate payment order proceedings. Pursuant to Decree No. 2026-96 of February 16, 2026, the deadline for serving the payment order is reduced to three (3) months, and the attachment procedure may be initiated electronically with banks to accelerate the recovery of fees.

30.2. Recovery Mandate. The Expert mandates the Operator to initiate any recovery procedure against a defaulting Client, including through the use of collection agencies.

30.3. Fees (B2B). Pursuant to Article L441-10 of the French Commercial Code, a fixed fee of €40 for recovery costs shall be charged to the professional debtor Client. Where recovery costs incurred (including bailiff fees, collection agency fees, or electronic procedure costs) exceed this fixed indemnity, the Expert may claim additional compensation, upon proof, at the exclusive expense of the Client.

30.4. Fees (B2C). In the event of non-payment by a consumer Client, the Operator or the Expert may initiate payment order proceedings. Late payment interest at the statutory rate shall be applicable as of right from the date of formal notice. Procedure costs (bailiff, court clerk) and compensation under Article 700 of the French Code of Civil Procedure shall be charged to the debtor by the court.

TITLE IX: ADVANCED FEATURES AND COMMUNITY ETHICS

ARTICLE 31 – TEAM FEATURES AND AGENCY ACCOUNTS

31.1. Agency Creation. An Expert may configure an agency structure to group several collaborators under a single profile. In this case, the creator is designated as "Agency Administrator."

31.2. Liability. The Agency Administrator warrants that they hold the necessary authorizations to engage their collaborators. They are solely responsible for distributing revenue to their members. The Operator does not manage internal revenue distribution.

31.3. Client Use. A professional Client may authorize several collaborators to use their account. The main account holder remains jointly liable for all expenditures and compliance with the rules of conduct by team members.

ARTICLE 32 – NON-DISCRIMINATION AND ANTI-HARASSMENT POLICY

32.1. Commitment. The Operator promotes an inclusive environment. All Users undertake not to discriminate based on origin, religion, sex, sexual orientation, gender identity, disability, or age.

32.2. Zero Tolerance. Insulting remarks, sexual harassment, physical or moral threats are strictly prohibited. Any violation detected via the Rolling Buffer or reports results in permanent banning without warning.

32.3. Abuse of Power. The Operator protects Experts against degrading behavior from Clients who demand services outside the agreed scope.

ARTICLE 33 – MEASURES AGAINST ABUSIVE USE (DSA)

33.1. Suspension of Bad Actors. Pursuant to the Digital Services Act (DSA), the Operator suspends, for a reasonable period and after formal notice, Users who frequently publish manifestly illegal content.

33.2. Unfounded Complaints. The Operator may suspend access to the reporting system for Users who repeatedly submit manifestly unfounded notifications with the intent to harm a third party.

33.3. Right of Appeal. A User subject to a restriction has a free internal right of appeal to contest the decision within six (6) months.

ARTICLE 34 – THIRD-PARTY LINKS AND EXTERNAL SERVICES

34.1. Liability. The Platform may contain links to third-party websites. The Operator exercises no control over these services and disclaims any liability for their content or privacy practices.

34.2. Collaboration Tools. If Users decide to use external tools (e.g., Google Docs, GitHub) during a Session, they do so at their own risk.

ARTICLE 35 – NOTIFICATIONS AND ELECTRONIC COMMUNICATIONS

35.1. Validity. Users agree that all communications (notices, invoices, agreements) may be transmitted electronically.

35.2. Updates. The User must maintain a valid email address. The Operator is not liable for non-receipt if the address is incorrect or full.

TITLE X: BILLING MECHANICS AND TECHNICAL MANAGEMENT

ARTICLE 36 – MANDATE FOR ISSUING SUPPORTING DOCUMENTS

36.1. Delegation. The Expert gives mandate to the Operator to issue, on their behalf and for their account, invoices relating to Sessions. This mandate complies with the French Tax Code.

36.2. Procedure. At the end of each Session, the Operator generates a draft invoice based on connection data. The Expert has 48 hours to contest. Failing this, the invoice is deemed accepted.

36.3. Self-Employed ("Auto-Entrepreneurs"). Experts benefiting from a VAT exemption must ensure that their status is correctly updated in their Stripe Connect account. The mention "VAT not applicable, Art. 293 B of the French Tax Code" will then be automatically included in invoices issued on their behalf.

ARTICLE 37 – END OF SESSION AND DISCONNECTION

37.1. Time Measurement. Duration is calculated from the simultaneous connection of both parties. The timer stops as soon as one User leaves the interface.

37.2. Involuntary Disconnection. In the event of a network failure, servers record the last second of effective presence. If the Session lasts less than 60 seconds due to a technical bug, the Operator may decide not to charge.

37.3. Reconnect. In the event of disconnection, the parties have five (5) minutes to resume the Session without additional connection fees.

ARTICLE 38 – OWNERSHIP OF TECHNICAL TOOLS AND API

38.1. Rights. All video conferencing software and WebRTC scripts remain the exclusive property of the Operator.

38.2. Scraping Prohibition. The use of robots or web scrapers to extract rates or profiles is strictly prohibited.

38.3. API Usage. Any misuse of an API made available to create a competing service will result in immediate legal action.

ARTICLE 39 – DISPUTES RELATING TO TECHNICAL QUALITY

39.1. Complaint. If a Client believes that poor quality (choppy bitrate) prevented the service, they must report it immediately.

39.2. Compensation Schedule.

• a) Alvize Failure: Client refund, capped at the amount of the Session in question. The Operator's financial liability shall in no case exceed the amount of the commission received on said Session.
• b) Expert Failure: Client refund, no remuneration for the Expert.
• c) Client Failure: The Session remains due to the Expert.

ARTICLE 40 – EVOLUTION OF PAYMENT MODALITIES

40.1. Revision. The Operator reserves the right to modify commission rates and payment conditions for new transactions, subject to 30 days’ prior notice.

40.2. Taxes. Any new tax imposed on digital transactions may be added to the price of Sessions or deducted from Expert payouts after prior notice.

TITLE XI: VERIFICATION AND ADVANCED SECURITY

ARTICLE 41 – IDENTITY VERIFICATION PROCESS (KYC)

41.1. Approval. Account creation is subject to the Operator's discretionary approval.

41.2. Periodic Verification. Your account will be subject to regular verifications. The Operator may require real-time video proof (dynamic selfie) to confirm identity.

41.3. Limitations. During verifications, transfers to the Expert's bank account may be temporarily frozen.

ARTICLE 42 – INTELLECTUAL PROPERTY ON DELIVERABLES (WORK PRODUCT)

42.1. Assignment. Subject to full payment of the Session, the Expert assigns to the Client all economic copyright (reproduction, adaptation, distribution) on documents or code created specifically during the Session.

42.2. Background IP. The Expert retains ownership of their pre-existing methods and tools (Prior Technologies) used to illustrate their points.

42.3. Warranty. The Expert warrants that the work product does not infringe any third-party rights (patent, trade secret).

ARTICLE 43 – EXTENDED WARRANTY EXCLUSIONS

43.1. Advice. The Operator does not guarantee the accuracy of advice provided by Experts. The Platform is a matchmaking tool, not a consulting firm.

43.2. Web Risks. The User acknowledges the risks of service interruption or malicious code inherent to the Internet.

43.3. Implied Warranties. To the extent permitted by law, the Operator disclaims any warranty of fitness for a particular purpose for professionals.

ARTICLE 44 – USER INDEMNIFICATION

44.1. User Liability. The User shall be liable in the event of a breach of these TOS causing direct harm to the Operator. The User agrees to indemnify the Operator against the financial consequences (legal costs, damages) of any action brought by a third party or another User, provided that such action is based on the User’s proven or intentional misconduct or misuse of the Platform.

44.2. Assistance. In the event of proceedings initiated by a third party against the Operator due to the User’s activity, the User undertakes to provide in good faith all information necessary for the Operator’s defense, provided that their liability may be engaged in accordance with Article 44.1.

ARTICLE 45 – LIMITATION OF REMEDIES AND STATUTE OF LIMITATIONS

45.1. Class Action. For any commercial dispute, you agree not to participate in class actions against the Operator.

45.2. Statute of Limitations. Any action against the Operator related to the use of Services must be brought within one (1) year after the occurrence of the damage, failing which it shall be barred (applicable only between professionals).

TITLE XII: FINANCIAL OPERATIONS AND RECOVERY

ARTICLE 46 – PAYMENT SECURITY AND ACH/SEPA NETWORK

46.1. Authorization. By providing your bank details, you authorize the Operator to charge you for Session payments.

46.2. Failure. In the event of failure on the primary method, you authorize us to attempt the charge on any other registered method.

46.3. Rejection Fees. Any unjustified rejection may result in a processing fee of €40 for professional Clients. For consumer Clients, only late payment interest at the statutory rate shall apply.

ARTICLE 47 – RETENTION OF COMPLIANCE DOCUMENTS

47.1. Archiving. You are responsible for saving your own tax records.

47.2. Accessibility. Invoices issued under mandate remain available in the personal area as long as the account is active.

ARTICLE 48 – DISPUTE ASSISTANCE PROGRAM (DAP)

48.1. Purpose. The DAP facilitates the amicable resolution of disputes relating to Session quality for transactions within the last 30 days.

48.2. Operational Phase. The Operator may propose a transactional solution (partial refund). If refused, the Operator renders a final binding decision on the management of blocked funds.

ARTICLE 49 – CLASSIFICATION AND REQUALIFICATION RISK

49.1. Client Responsibility. The Client is solely responsible for verifying that their relationship with the Expert does not contravene local labor law rules (e.g., disguised employment).

49.2. Independence. The Expert undertakes never to present themselves as an employee of the Operator to authorities.

ARTICLE 50 – FEE AGREEMENT AND DEBIT AUTHORIZATIONS

50.1. Permanence. The User grants a permanent mandate to the Operator to collect the commissions and contractual penalties provided for herein.

50.2. Withholdings. If a local tax requires withholding at source on Expert revenue, the Expert agrees that the payout will be net of said tax.

TITLE XIII: GENERAL PROTECTIVE CLAUSES

ARTICLE 51 – RELEASE OF LIABILITY AND WAIVER

51.1. Third-Party Disputes. The Operator not being a party to the Service Contract, you release it from any claim related to a dispute with another User.

51.2. Damages. This release includes damages occurring during physical interactions decided off-Platform in violation of Article 81.

ARTICLE 52 – INFORMAL DISPUTE RESOLUTION

52.1. Negotiation. Before any legal proceedings, you undertake to attempt an amicable resolution by notifying your claim to support@alvizeapp.com. The Operator has 60 days to respond.

ARTICLE 53 – HIERARCHY AND INTERPRETATION

53.1. Priority. In the event of contradiction, the order of priority is: 1. TOS, 2. Billing Mandate, 3. Privacy Policy.

53.2. Headings. Headings are for guidance only.

ARTICLE 54 – SIGNATURE BY CLICK

54.1. Validity. The use of electronic signature mechanisms or a simple acceptance click constitutes a definitive commitment.

ARTICLE 55 – ANTI-CORRUPTION

55.1. Commitment. The User warrants never to offer undue advantages to any Operator employee to influence a decision (Sapin II Law).

ARTICLE 56 – DATA RETREIVAL AFTER CLOSURE

56.1. Deadline. In the event of account closure, you have 30 days to export your invoices. After this period, data is anonymized.

ARTICLE 57 – GEOGRAPHIC LIMITATIONS

57.1. Compliance. Access is prohibited from territories under embargo or major trade restrictions.

ARTICLE 58 – PER-SECOND BILLING

58.1. Formula. The amount charged is calculated as: (Duration in seconds / 60) x Expert Minute Rate.

58.2. Threshold. A minimum duration of 60 seconds may be applied to cover technical stream establishment costs.

ARTICLE 59 – PAYMENT METHOD FAILURE

59.1. Non-Liability. In the event of failure of the Client’s payment method during or after the Session (card rejection, opposition, insufficient funds), the Operator shall not be held liable for non-payment to the Expert. The Expert acknowledges that the risk of Client payment method failure is borne by the Expert, the Operator acting only as a technical intermediary.

TITLE XIV: CONFIDENTIALITY AND AI USE OF DATA

ARTICLE 60 – EXTENDED CONFIDENTIALITY OBLIGATIONS

60.1. Nature. Video streams, shared documents, and oral trade secrets exchanged during a Session are confidential.

60.2. Penalty. Violation of this article exposes the User to criminal prosecution and payment of liquidated damages set at €5,000 per breach.

ARTICLE 61 – ALVIZE PROPRIETARY ELEMENTS

61.1. Badges. The Expert receives a limited license to display their Alvize certification badges on their social media, as long as they remain registered.

ARTICLE 62 – ACCESSIBILITY AND INCLUSION

62.1. WCAG. The Operator undertakes to maintain an interface compliant with WCAG 2.1 Level AA accessibility standards for persons with disabilities.

ARTICLE 63 – ALGORITHMIC TRANSPARENCY AND RANKING

63.1. Criteria. The display order of offers and requests may vary based on criteria such as: average rating, price, relevance (number of applications), response time, Session volume, and KYB compliance. The Operator reserves the right to modify these criteria, in compliance with the DSA.

ARTICLE 64 – RIGHT OF WITHDRAWAL (CONSUMER VERSION)

64.1. Terms. Pursuant to Article L221-28 1° of the French Consumer Code, the Client may not exercise their right of withdrawal for services fully performed before the end of the fourteen-day period and whose performance began after the consumer’s express prior agreement and express waiver of their right of withdrawal.

64.2. Waiver. By validating their order and initiating a Session, the Client expressly requests the immediate performance of the service and acknowledges that they thereby waive their right of withdrawal once the Expert has joined the Session and started their performance.

ARTICLE 65 – HOSTING PROVIDER STATUS (LCEN / DSA)

65.1. Neutrality. The Operator has no general obligation to monitor content posted by Users.

65.2. Reporting. It undertakes to remove any manifestly illegal content within 72 hours of compliant reporting.

ARTICLE 66 – SURVIVAL OF CLAUSES

66.1. Persistence. Clauses relating to confidentiality, non-circumvention, and intellectual property survive contract termination for a period of two (2) years.

ARTICLE 67 – NO GUARANTEE OF EARNINGS

67.1. Free Market. The Operator does not promise any minimum revenue. Expert success depends on the quality of their offering and market demand.

ARTICLE 68 – PROTECTION AGAINST ACCOUNT TAKEOVER (MFA)

68.1. Security Standard. Multi-factor authentication (MFA) is optional for Clients. It remains mandatory for Experts and Administrators for any sensitive operation (payouts, bank details change, access to financial dashboard).

68.2. Liability. In the event of voluntary account sharing, the User bears sole responsibility for the financial consequences of any hack.

TITLE XV: SYSTEM SECURITY AND SERVICE CONTINUITY

ARTICLE 69 – SERVICE LEVELS (SLA) AND AVAILABILITY

69.1. Availability Commitment. The Operator commits to maintaining a technical platform availability of 99% on an annual basis, excluding scheduled maintenance periods and third-party provider outages (e.g., Daily.co, Stripe).

69.2. Maintenance. Maintenance operations likely to interrupt service are, where possible, carried out between 10:00 PM and 6:00 AM (Paris time) and notified 24 hours in advance via a banner on the interface.

69.3. Exclusion. SLA non-compliance due to force majeure, User ISP failure, or an unforeseeable DDoS cyberattack shall not give rise to any penalty.

ARTICLE 70 – USER DEVICE SECURITY

70.1. Equipment Responsibility. The User is solely responsible for the security of their computer equipment. They undertake to use up-to-date antivirus and firewall software.

70.2. Intrusion Detection. The Operator reserves the right to immediately suspend any account whose activity shows signs of malware infection threatening Platform integrity.

ARTICLE 71 – PROTECTION AGAINST SCRAPING AND DATA EXTRACTION

71.1. Formal Prohibition. The use of automated scripts or robots to extract Expert profile databases or price histories is strictly prohibited.

71.2. Financial Penalty. Any violation detected shall give rise to a fixed indemnity of €10,000 per extraction.

TITLE XVI: INTELLECTUAL PROPERTY AND RIGHTS ASSIGNMENT

ARTICLE 72 – OPERATOR PROPERTY

72.1. The Operator is the exclusive holder of copyrights on matching algorithms, database structures, and graphical interfaces.

ARTICLE 73 – ASSIGNMENT OF RIGHTS ON DELIVERABLES (WORK PRODUCT)

73.1. Transfer of Ownership. Subject to full payment of the Session by the Client, the Expert assigns to the Client all economic copyright (reproduction, representation, adaptation) on work created specifically during the Session.

73.2. Territory. The assignment is worldwide and valid for the full legal duration of copyright protection.

73.3. Warranty. The Expert warrants that the work product does not constitute infringement of a third-party work.

TITLE XVII: TAX AND ADMINISTRATIVE COMPLIANCE (DAC7)

ARTICLE 74 – REPORTING OBLIGATIONS (TAX TRANSPARENCY)

74.1. DAC7 Thresholds. Pursuant to Directive (EU) 2021/514, the Operator annually reports the revenue of Experts who have completed more than 30 sessions or received more than €2,000.

74.2. TIN Collection. The Expert undertakes to provide their Tax Identification Number (TIN) within 60 days of crossing the thresholds.

ARTICLE 75 – ADMINISTRATIVE REPRESENTATION MANDATE

75.1. The Expert authorizes the Operator to respond on their behalf to information requests from social or tax authorities regarding activity volume.

TITLE XVIII: TRADE SECRET PROTECTION AND CONFIDENTIALITY

ARTICLE 76 – DEFINITION OF TRADE SECRETS

76.1. Strategies, non-public source code, and industrial processes shared during Sessions are considered trade secrets.

76.2. Non-Disclosure. Users undertake not to use the other party's confidential information for personal purposes.

ARTICLE 77 – POST-CONTRACTUAL CONFIDENTIALITY DURATION

77.1. The obligation of secrecy survives for a period of five (5) years.

TITLE XIX: USE OF ARTIFICIAL INTELLIGENCE

ARTICLE 78 – AI MODEL TRAINING (OPT-OUT)

78.1. Improvement License. Unless the User expressly objects, the Operator may use anonymized session data to train its internal assistance algorithms.

78.2. Private Data. Video streams from "Confidential" sessions are systematically excluded.

ARTICLE 79 – TRANSPARENCY ON GENERATIVE AI TOOLS

79.1. The Expert undertakes to inform the Client if they use generative AI to produce the deliverable during the Session.

TITLE XX: DISPUTES AND RECOVERY

ARTICLE 80 – NON-SOLICITATION CLAUSE

80.1. The User shall not recruit or directly collaborate with any Operator employee during the term of the contract and the 24 months following.

ARTICLE 81 – NON-CIRCUMVENTION CLAUSE

81.1. For any relationship initiated on Alvize, Users undertake to use the Platform exclusively for their payments for 12 months.

81.2. Conversion (Buy-out). The parties may free themselves by paying €1,500 (excl. VAT).

81.3. Prohibitions. It is strictly prohibited to transmit direct contact details or accept direct payments outside Alvize.

81.4. Sanctions. Any violation results in immediate account termination, freezing of balance, and a contractual penalty of €2,500 per breach.

TITLE XXI: FINAL PROVISIONS

ARTICLE 82 – APPLICABLE LAW AND JURISDICTION

82.1. Law. French Law. 82.2. Jurisdiction B2B. Commercial Court of the Operator's registered office.

82.3. Jurisdiction B2C. Courts of the consumer's domicile. Note: Provisions relating to severability (Article 28), hierarchy and interpretation (Article 53), electronic signature (Article 54), non-waiver and entirety of the agreement are covered by corresponding articles herein.

ANNEXES SECTION

ANNEX 1: WITHDRAWAL FORM (CONSUMERS)

Ordered on / Name [NAME] / Address. Signature:

ANNEX 2: BILLING MANDATE

The Expert authorizes Alvize to issue invoices on their behalf. Responsibility for VAT remains with the Expert.

ANNEX 3: PRIVACY AND TRANSFERS

Data hosted on GDPR-certified servers. EU-US Data Privacy Framework applies where relevant.

ANNEX 4: FINANCIAL RESERVE (ROLLING BUFFER)

5% of the balance may be frozen for 30 days to guarantee refunds or disputes.

ANNEX 5: MEDIATOR CONTACT DETAILS

ANNEX 6: FEES AND COMMISSIONS

• Standard Rate: 14% of the amount of the expert's performance, plus a fixed client service fee of 2.00 € (incl. VAT) per transaction to cover connection fees and technical maintenance. These amounts are subject to VAT at the current rate (20%).
• Buy-out (Article 81.2): €1,500
• Penalty (Article 81.4): €2,500
• Payout Threshold: €20
• Recovery Fees (Article 30.3): €40 (professionals only)
• Rejection Fees (Article 46.3): €40 (professionals only)

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