Privacy Policy

PRIVACY POLICY

(English Version)

Last updated: March 26, 2026

This Privacy Policy informs users on how their data is processed per GDPR.

Data Controller

• Gabriel GAUTIER (EI)
• 12 Impasse du Muguet, 34990 Juvignac, France

Data Processed

We process the following:

• Identification: Name, surname, ID proof (KYC).
• Contact: Email, phone, address.
• Account: Password (hashed), preferences, activity.
• Transaction: Credit card payments (via Stripe), session history, disputes.
• Communication: Chat messages, attachments.
• Technical: IP addresses, logs, browser type.
• Video: Rolling buffer of the last 15 minutes of sessions (for security/disputes only).

Legal Basis

• Provision of Services (Contract): Account management, AI customer support.
• Payments (Contract): Stripe Connect flows.
• Fraud Prevention (Legitimate Interest): Security monitoring.
• Dispute Management (Legitimate Interest): AI-assisted dispute analysis.
• Legal Obligations: Tax and accounting reporting.

Data Recipients

• Authorized internal teams.
• Technical partners (Stripe, Cloud hosting, AI services like Google Gemini).
• Authorities (if legally required). We never sell your data.

Data Retention

• Active Account: Duration of existence.
• Account Deletion: 14-day grace period.
• Legal Archives: Up to 10 years (Tax/Accounting).
• Video Buffer: Irreversible destruction after 96h unless a dispute is opened.

Your Rights

You have rights to access, rectify, delete, object, and move your data. Contact: support@alvizeapp.com.

Security

We use encryption (SSL/TLS), access controls, and firewalls.